Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Wendy Timmons

Wendy Timmons

October 15, 2024

5  out of  5
rating by Wendy Timmons
"Very happy with the service and the agent nathan."
We responded:
"Wendy, thank you for your wonderful review! I'm glad to hear you're happy with the service and that Nathan has been able to assist you so well. We appreciate your feedback and look forward to continuing to meet your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Profile photo of Tom DeWitt

Tom DeWitt

September 19, 2024

5  out of  5
rating by Tom DeWitt
"Nathan was amazing in helping me to not only find the best coverage, but also at the lowest cost while doing so communicating with me through three different communication channels."
We responded:
"Tom, thank you for your wonderful review! I'm happy to hear that Nathan was able to assist you in finding the best coverage at the lowest cost while keeping communication seamless across multiple channels. We appreciate your feedback and are always here to help with any future needs. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Profile photo of lilbrybry29

lilbrybry29

August 30, 2024

5  out of  5
rating by lilbrybry29
"Needed quick, basic auto insurance and the process with Nathan over the phone took maybe 5mins. Cheap, quick and easy. Highly appreciated."
We responded:
"Nathan and our team are glad we could assist you with your auto insurance needs quickly and efficiently. We appreciate your positive feedback and are happy you found the process easy and affordable. If you have any further questions or need assistance in the future, feel free to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Profile photo of Stacey Marecek

Stacey Marecek

April 26, 2024

1  out of  5
rating by Stacey Marecek
"Cindy VanElls treats us like a debt collector on the opposite team vs an agent representing our behalf and best interest. Constantly speaks over u and cuts u off acting condescending as if we should know all the billing/processes/coverages on State Farm’s behalf which is the reason we seek agents to help us. So tired of gross people robbing us blind and treating us like were their enemy instead of their appreciated customer- they have us in a choke hold and unconstitutionally requiring we pay them or face consequences that end up seizing ur assets and criminal charges, loss of freedom if u do not pay them for driving your vehicle on public roadways. Atleast pretend like u appreciate ur customers while u stiff them Cindy!"
We responded:
"Thank you for sharing your experience. It's important for us to hear feedback, even when it's negative, as it helps us improve our services. I'm sorry to learn that you felt undervalued and frustrated during your interactions with Cindy. As your agent, it's our priority to provide support and guidance in a respectful manner. Your feedback will be taken seriously, and we'll work to ensure a more positive experience for you in the future."
Profile photo of Richard Crow

Richard Crow

March 14, 2024

5  out of  5
rating by Richard Crow
"Great. So far"
We responded:
"Richard, we are thrilled to hear that you have had a great experience with our team so far. Please don't hesitate to reach out if you need anything in the future. Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Profile photo of Neveah Janet Spors

Neveah Janet Spors

July 19, 2023

1  out of  5
rating by Neveah Janet Spors
"Unfortunate experience working with Matt. He seemed unwilling to do his due diligence in his job and in helping a client. Couldn't be bothered to look into my questions further and blew me off with 'honestly I don't know.' as an answer."
Profile photo of Kimberly Armstrong

Kimberly Armstrong

May 25, 2023

5  out of  5
rating by Kimberly Armstrong
"Matt, was one of the easiest people to work with and was very helpful! I highly recommend this State Farm branch!"
Profile photo of Cristina DeGregory

Cristina DeGregory

May 22, 2023

5  out of  5
rating by Cristina DeGregory
"Matt Brooks was more than helpful. As a driver under 25, it has been difficult finding auto insurance that doesn’t break the bank. Not only did he help me get good rates, but he took his time and answered any questions I had without making me feel uneducated, especially about life insurance which I was unfamiliar with before. Thank you to Matt, and this company for hiring an employee who actually cares about helping people, not just his next paycheck."
We responded:
"Thanks for the review Cristina. I'm happy to hear that you got life insurance started at a young age and that Matt was able to help answer your questions. Have a great day!"
Profile photo of Jeff Chiodi

Jeff Chiodi

April 20, 2023

5  out of  5
rating by Jeff Chiodi
"I would like to take this opportunity to recommend Blythe Oade at State Farm Insurance. Blythe began working with me in March, 2023 in search of auto, home, and umbrella insurance. I was impressed with her willingness to invest time and energy in finding me coverages to satisfy my specific insurance needs. Blythe was diligent in communicating a variety of coverages and followed through with my questions and concerns in a timely manner. If you’re looking for a professional, dependable, expert insurance executive who provides a personal touch, Blythe Oade is this individual."
We responded:
"Thank you for the great review Jeff! I know that Blythe is happy to assist your family with all of your insurance needs. Take care."
Profile photo of Stacey Marecek

Stacey Marecek

April 13, 2023

5  out of  5
rating by Stacey Marecek
"Kelly Barton at State Farm made setting up my new insurance policy such a great experience as I felt so stressed about all the transferring and getting back with State Farm for all of our policies and was overwhelmed when I called. I’m so relieved and she made it super easy for me and I feel so grateful I got her and the stress turned to excitement to work with her and Steve VanElls State Farm In St Johns! I’d highly recommend her!"
We responded:
"Thank you Stacey!"
Profile photo of jd Davis

jd Davis

April 6, 2023

5  out of  5
rating by jd Davis
"Kellie Barton help get a lot better price. I was paying almost double with old insurance and this makes it much better knowing I'm paying less."
Profile photo of Lee Lee

Lee Lee

March 16, 2023

1  out of  5
rating by Lee Lee
"All the reviews are done immediately after getting insurance, no wonder they are good. Try and file a claim and you'll need a lawyer. Steve VanElls will do everything possible so you can't make a claim."
We responded:
"Hello Lee Lee, I checked our records and don't see that you've ever been a customer of our agency or that we've ever contacted you in any way. If you have a specific question, my team and I would be happy to try and assist you. If you need to file a State Farm Claim you have several options. You can call 800-SFClaim, go online to StateFarm.com or even file a claim from the State Farm app on your mobile device. Our State Farm Claims team makes all the decisions on claims not the Agent or the Agent's office. At the Agent's office our role in a claim is to help provide you with basic information such as your policy number, deductibles and instructions on how to file a claim. We can also assist with communication between State Farm Claims and the customer. "
Profile photo of Dan

Dan

March 15, 2023

1  out of  5
rating by Dan
"Was quoted insurance and took it, a week later they raised my rates. Not a way to keep customers. Kellie Barton was the agent."
We responded:
"Thank you for your feedback. When an agency submits a customer's application for insurance, that application must be reviewed by an Underwriter. An insurance underwriter can give 4 different possible outcomes for that application before it becomes a policy. Option 1, everything is issued exactly as the salesperson submitted the application (this is what every salesperson in every insurance agency in America wants to see happen every single time). Option 2, the policy has less risk than originally believed and the policy will be issued for a lower premium than what the application was submitted at. Option 3, the risk is greater, and the policy can be issued for a higher premium that what the application was submitted at. Option 4, the risk is too great and the application for a policy was denied by the Underwriter. Thank you for your time and I wish you well. "
Profile photo of Jared Moore

Jared Moore

March 8, 2023

5  out of  5
rating by Jared Moore
"I had a very quick and pleasant experience working with Matt Brooks. He was very personable and worked super well with me on my insurance."
We responded:
"Jared, it's great to hear that Matt was able to assist you with the Antique Classic policy today. Thank you for the great review."
Profile photo of terri fisher

terri fisher

March 7, 2023

5  out of  5
rating by terri fisher
"I am so elated and impressed with working with Vanessa Wenlick at State Farm for her assistance in getting me such great rates, for not only for my car insurance, but for my life and renter's insurance as well! She saved me well over a hundred dollars! She was so friendly, answered all my questions reasonably, and just made the whole experience effortless on my part! If you are looking for a new agent, look no further, Vanessa is your go- to rep!"
Profile photo of mark feltner

mark feltner

February 14, 2023

5  out of  5
rating by mark feltner
"Kellie made it easy to switch and I saved some money."
We responded:
"Thank you Mark! Kellie does an excellent job of making the insurance part as smooth and easy as possible. "
Profile photo of Lindsey Flemming

Lindsey Flemming

February 2, 2023

5  out of  5
rating by Lindsey Flemming
"We have been working with Matt Brooks as our agent and he never lets us down! He's very personable, responds in a timely manner, extremely helpful and explains things thoroughly! He's truly the best in customer service all around."
Profile photo of Tamara Bodine-Wilson

Tamara Bodine-Wilson

January 7, 2023

5  out of  5
rating by Tamara Bodine-Wilson
"Needed to get not car and home insurance quick and had a great experience, follow up and help from Agent Matt Brooks. Thank you Matt!"
We responded:
"Thank you for the great review Tamara! As a small business we really appreciate your kind words. "
Profile photo of Leo Obermyer

Leo Obermyer

December 27, 2022

5  out of  5
rating by Leo Obermyer
"Having left another State Farm agency in the past and finding a great agent up north with another company for several years, we were hesitant to leave our current agent but, like a lot of folks now, we were coming off some difficult financial years, so we decided to get new quotes for Auto and Renters Insurance. We compared almost a dozen policies and by far the rates and the Customer Service we received from Account Agent Kellie Barton consistently stood out! She was attentive and good-natured throughout the process."
Profile photo of Shelly Willett

Shelly Willett

December 5, 2022

5  out of  5
rating by Shelly Willett
"I have been doing business with this State Farm agency for over a year now and Blythe has been a pleasure to work with. She makes everything easy and really cares about helping me out. Thank you for being so awesome!!"
We responded:
"Thank you Shelly! Blythe and our team are proud to be able to help you with your home and auto insurance needs! "
Profile photo of Kelsey Rude

Kelsey Rude

November 10, 2022

5  out of  5
rating by Kelsey Rude
"Very helpful and kind, and did their best to help me save money"
We responded:
"Thanks Kelsey!"
Profile photo of Charleta Beard

Charleta Beard

November 10, 2022

5  out of  5
rating by Charleta Beard
"I have had one of the most satifying experiences in purchasing insurance today. I would like to thank & recommend my Insurance agent Blythe Oade. Not only did she work with me on getting me the lowest rates for auto, she was able to get me renters insurance as well for less than half of what other competitors were asking. Blythe & State Farm insurance company will work hard to meet your insurance needs at a affordable cost."
We responded:
"Thank you Charleta for the opportunity to earn your business! It's great to hear that Blythe was able to help protect more than just your auto here with State Farm."
Profile photo of leggous

leggous

November 1, 2022

5  out of  5
rating by leggous
"Kellie Barton was a tremendous help when switching to State Farm insurance. She made the process easy and communicated everything that needed to be completed."
Profile photo of Michelle Kulkoski

Michelle Kulkoski

October 21, 2022

5  out of  5
rating by Michelle Kulkoski
"Kelly is absolutely amazing. I would totally recommend her to anyone"
Profile photo of Rose Storm

Rose Storm

October 18, 2022

5  out of  5
rating by Rose Storm
"I've had wonderful experiences at this branch all due to Matthew Brooks! He's been a wonderful agent helping me through some unusual scenarios. Friendly staff such as him set this branch apart."