State Farm® Insurance Agent Steve VanElls

"Thank you so much for your wonderful feedback! I'm glad to hear that Josh was able to provide you with excellent service and cater to your needs. It's great to know that his quick response and thorough explanations made a positive impact. If you have any more questions, feel free to reach out to our office anytime."

"¡Gracias, Alyin! Me alegra saber que Joseph García te brindó un servicio tan excepcional. Su dedicación para ayudar a nuestros clientes, sin importar el idioma, es realmente valiosa. Estamos aquí para cualquier cosa que necesites en el futuro. ¡Apreciamos mucho tu confianza!"

"Thank you, Bernie, for sharing your experience! I'm happy to hear that Nate was able to assist you so well. We appreciate having him on our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"

"Thank you so much, Sara, for your wonderful feedback! I'm glad to know that my efforts to be professional and responsive are appreciated. Supporting our community, including the baseball teams and the SJHS theatre department, is something I'm passionate about. Your recommendation means a lot to me. If you ever need assistance or have questions, please feel free to reach out."

"We strive to assist everyone who comes to our office, whether they are a customer or not. Our team took the time to review this situation and offered assistance while also setting clear expectations for working together. While we understand that insurance decisions are personal, we stand by the importance of communication and responsibility when it comes to maintaining coverage. If there are any further concerns, we’re happy to discuss them directly."

"Hi Jamie, I appreciate your feedback. The situation you mentioned involved your family member, whose policy was canceled due to non-payment. When I reached out to discuss this, the conversation unfortunately became tense, and I was met with disrespectful language. I remained professional throughout the call, as I always aim to treat everyone with respect, even in difficult situations. I understand this may have caused frustration, and I’m happy to discuss the matter further if needed. Thank you, Steve"

"Dear Mark, Thank you for taking the time to speak with me today, January 17, 2025. As a small business owner with a team of five, I genuinely appreciate all feedback, even when there are differing opinions. I would have liked to discuss the unpaid bill from September 23, 2024, and the subsequent coverage termination by State Farm effective October 16, 2024. Unfortunately, our call was cut short, and I was unable to address these important matters. I wish you continued success and thank you for entrusting us with your insurance needs during our time working together."

"Elizabeth, thank you for your wonderful review! I'm glad Nathan could assist you with bundling your insurance efficiently. We appreciate your trust in our office and are always here for any future insurance needs!"

"Becky, Thank you for your wonderful feedback! I'm glad Dyre was able to assist you and your husband so efficiently. It's great to know he provided clear explanations and was available for follow-up questions. We truly value providing excellent customer service and appreciate your recognition of Dyre's efforts. If you need any further assistance, please don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"

"Cherria, Thank you for your kind words! I'm glad to hear that Josh was able to assist you with your quote. Our team strives to provide professional and easy-to-work-with service, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"

"Cameron, thank you for your wonderful review! I'm glad to know that you consider our agency the best in the state. Josh is indeed a valuable member of our team, and it's great to see his dedication recognized. We appreciate your recommendation and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"

"Wendy, thank you for your wonderful review! I'm glad to hear you're happy with the service and that Nathan has been able to assist you so well. We appreciate your feedback and look forward to continuing to meet your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"

"Tom, thank you for your wonderful review! I'm happy to hear that Nathan was able to assist you in finding the best coverage at the lowest cost while keeping communication seamless across multiple channels. We appreciate your feedback and are always here to help with any future needs. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"

"Nathan and our team are glad we could assist you with your auto insurance needs quickly and efficiently. We appreciate your positive feedback and are happy you found the process easy and affordable. If you have any further questions or need assistance in the future, feel free to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"

"Thank you for sharing your experience. It's important for us to hear feedback, even when it's negative, as it helps us improve our services. I'm sorry to learn that you felt undervalued and frustrated during your interactions with Cindy. As your agent, it's our priority to provide support and guidance in a respectful manner. Your feedback will be taken seriously, and we'll work to ensure a more positive experience for you in the future."

"Richard, we are thrilled to hear that you have had a great experience with our team so far. Please don't hesitate to reach out if you need anything in the future. Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"

"Thanks for the review Cristina. I'm happy to hear that you got life insurance started at a young age and that Matt was able to help answer your questions. Have a great day!"

"Thank you for the great review Jeff! I know that Blythe is happy to assist your family with all of your insurance needs. Take care."

"Thank you Stacey!"

"Hello Lee Lee, I checked our records and don't see that you've ever been a customer of our agency or that we've ever contacted you in any way. If you have a specific question, my team and I would be happy to try and assist you. If you need to file a State Farm Claim you have several options. You can call 800-SFClaim, go online to StateFarm.com or even file a claim from the State Farm app on your mobile device. Our State Farm Claims team makes all the decisions on claims not the Agent or the Agent's office. At the Agent's office our role in a claim is to help provide you with basic information such as your policy number, deductibles and instructions on how to file a claim. We can also assist with communication between State Farm Claims and the customer. "

"Thank you for your feedback. When an agency submits a customer's application for insurance, that application must be reviewed by an Underwriter. An insurance underwriter can give 4 different possible outcomes for that application before it becomes a policy. Option 1, everything is issued exactly as the salesperson submitted the application (this is what every salesperson in every insurance agency in America wants to see happen every single time). Option 2, the policy has less risk than originally believed and the policy will be issued for a lower premium than what the application was submitted at. Option 3, the risk is greater, and the policy can be issued for a higher premium that what the application was submitted at. Option 4, the risk is too great and the application for a policy was denied by the Underwriter. Thank you for your time and I wish you well. "

"Jared, it's great to hear that Matt was able to assist you with the Antique Classic policy today. Thank you for the great review."