State Farm® Insurance Agent Steve VanElls
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sara Koenigsknecht
March 10, 2025
5
out of
5
rating by Sara Koenigsknecht
"Steve VanElls has always been professional and honest with all of my insurance needs. He is attentive and quick to respond. Also, Steve is a strong advocate in our community. He has graciously sponsored our baseball teams and our SJHS theatre department. I highly recommend Steve VanElls at State Farm Insurance!"
We responded:
"Thank you so much, Sara, for your wonderful feedback! I'm glad to know that my efforts to be professional and responsive are appreciated. Supporting our community, including the baseball teams and the SJHS theatre department, is something I'm passionate about. Your recommendation means a lot to me. If you ever need assistance or have questions, please feel free to reach out."
Bow Man
March 5, 2025
1
out of
5
rating by Bow Man
"Steve vanells is a rude jerk! And I saved $60 a month switching to farm bureau! For the same coverage"
We responded:
"We strive to assist everyone who comes to our office, whether they are a customer or not. Our team took the time to review this situation and offered assistance while also setting clear expectations for working together. While we understand that insurance decisions are personal, we stand by the importance of communication and responsibility when it comes to maintaining coverage. If there are any further concerns, we’re happy to discuss them directly."
Jamie Burns
January 17, 2025
1
out of
5
rating by Jamie Burns
"Wouldn't even bother. No comment on the other agents that work here, but Steve was extremely rude on the phone with a family member of mine. The lack of business ethics is a no for me."
We responded:
"Hi Jamie, I appreciate your feedback. The situation you mentioned involved your family member, whose policy was canceled due to non-payment. When I reached out to discuss this, the conversation unfortunately became tense, and I was met with disrespectful language. I remained professional throughout the call, as I always aim to treat everyone with respect, even in difficult situations. I understand this may have caused frustration, and I’m happy to discuss the matter further if needed. Thank you, Steve"
Mark Button
January 17, 2025
1
out of
5
rating by Mark Button
"Absolute crooks more than happy to take payments but will cut your insurance the very second you actually use it wouldn’t recommend much more honest companies out there mind you this was after 4 years of being a loyal customer"
We responded:
"Dear Mark, Thank you for taking the time to speak with me today, January 17, 2025. As a small business owner with a team of five, I genuinely appreciate all feedback, even when there are differing opinions. I would have liked to discuss the unpaid bill from September 23, 2024, and the subsequent coverage termination by State Farm effective October 16, 2024. Unfortunately, our call was cut short, and I was unable to address these important matters. I wish you continued success and thank you for entrusting us with your insurance needs during our time working together."
Elizabeth
November 22, 2024
5
out of
5
rating by Elizabeth
"This state farm office has taken care of all my insurance needs! Nathan was able to bundle my home & auto insurance and got me a quote pretty quickly."
We responded:
"Elizabeth, thank you for your wonderful review! I'm glad Nathan could assist you with bundling your insurance efficiently. We appreciate your trust in our office and are always here for any future insurance needs!"
Becky Lynn
October 31, 2024
5
out of
5
rating by Becky Lynn
"I wanted to thank Dyre Leonard for his professional and quick work on getting my husband and I a quote. He responded right away and took the time to explain everything. He made himself available for my husband’s follow up questions as well. Great customer service!"
We responded:
"Becky, Thank you for your wonderful feedback! I'm glad Dyre was able to assist you and your husband so efficiently. It's great to know he provided clear explanations and was available for follow-up questions. We truly value providing excellent customer service and appreciate your recognition of Dyre's efforts. If you need any further assistance, please don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Cherria Engel
October 31, 2024
5
out of
5
rating by Cherria Engel
"I appreciate all the hard work Josh Ulrich did for our quote. Steve VanElls State Farm is professional and easy to work with!"
We responded:
"Cherria, Thank you for your kind words! I'm glad to hear that Josh was able to assist you with your quote. Our team strives to provide professional and easy-to-work-with service, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Cameron Johnson
October 31, 2024
5
out of
5
rating by Cameron Johnson
"Steve VanElls State Farm is the best insurance agency in the state. I am especially thankful for our account representative, Josh Ulrich, who always goes above and beyond! I highly recommend doing business with them!"
We responded:
"Cameron, thank you for your wonderful review! I'm glad to know that you consider our agency the best in the state. Josh is indeed a valuable member of our team, and it's great to see his dedication recognized. We appreciate your recommendation and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Wendy Timmons
October 15, 2024
5
out of
5
rating by Wendy Timmons
"Very happy with the service and the agent nathan."
We responded:
"Wendy, thank you for your wonderful review! I'm glad to hear you're happy with the service and that Nathan has been able to assist you so well. We appreciate your feedback and look forward to continuing to meet your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Tom DeWitt
September 19, 2024
5
out of
5
rating by Tom DeWitt
"Nathan was amazing in helping me to not only find the best coverage, but also at the lowest cost while doing so communicating with me through three different communication channels."
We responded:
"Tom, thank you for your wonderful review! I'm happy to hear that Nathan was able to assist you in finding the best coverage at the lowest cost while keeping communication seamless across multiple channels. We appreciate your feedback and are always here to help with any future needs. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
lilbrybry29
August 30, 2024
5
out of
5
rating by lilbrybry29
"Needed quick, basic auto insurance and the process with Nathan over the phone took maybe 5mins. Cheap, quick and easy. Highly appreciated."
We responded:
"Nathan and our team are glad we could assist you with your auto insurance needs quickly and efficiently. We appreciate your positive feedback and are happy you found the process easy and affordable. If you have any further questions or need assistance in the future, feel free to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Stacey Marecek
April 26, 2024
1
out of
5
rating by Stacey Marecek
"Cindy VanElls treats us like a debt collector on the opposite team vs an agent representing our behalf and best interest. Constantly speaks over u and cuts u off acting condescending as if we should know all the billing/processes/coverages on State Farm’s behalf which is the reason we seek agents to help us. So tired of gross people robbing us blind and treating us like were their enemy instead of their appreciated customer- they have us in a choke hold and unconstitutionally requiring we pay them or face consequences that end up seizing ur assets and criminal charges, loss of freedom if u do not pay them for driving your vehicle on public roadways. Atleast pretend like u appreciate ur customers while u stiff them Cindy!"
We responded:
"Thank you for sharing your experience. It's important for us to hear feedback, even when it's negative, as it helps us improve our services. I'm sorry to learn that you felt undervalued and frustrated during your interactions with Cindy. As your agent, it's our priority to provide support and guidance in a respectful manner. Your feedback will be taken seriously, and we'll work to ensure a more positive experience for you in the future."
Richard Crow
March 14, 2024
5
out of
5
rating by Richard Crow
"Great. So far"
We responded:
"Richard, we are thrilled to hear that you have had a great experience with our team so far. Please don't hesitate to reach out if you need anything in the future. Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Neveah Janet Spors
July 19, 2023
1
out of
5
rating by Neveah Janet Spors
"Unfortunate experience working with Matt. He seemed unwilling to do his due diligence in his job and in helping a client. Couldn't be bothered to look into my questions further and blew me off with 'honestly I don't know.' as an answer."
Kimberly Armstrong
May 25, 2023
5
out of
5
rating by Kimberly Armstrong
"Matt, was one of the easiest people to work with and was very helpful! I highly recommend this State Farm branch!"
Cristina DeGregory
May 22, 2023
5
out of
5
rating by Cristina DeGregory
"Matt Brooks was more than helpful. As a driver under 25, it has been difficult finding auto insurance that doesn’t break the bank. Not only did he help me get good rates, but he took his time and answered any questions I had without making me feel uneducated, especially about life insurance which I was unfamiliar with before. Thank you to Matt, and this company for hiring an employee who actually cares about helping people, not just his next paycheck."
We responded:
"Thanks for the review Cristina. I'm happy to hear that you got life insurance started at a young age and that Matt was able to help answer your questions. Have a great day!"
Jeff Chiodi
April 20, 2023
5
out of
5
rating by Jeff Chiodi
"I would like to take this opportunity to recommend Blythe Oade at State Farm Insurance. Blythe began working with me in March, 2023 in search of auto, home, and umbrella insurance. I was impressed with her willingness to invest time and energy in finding me coverages to satisfy my specific insurance needs. Blythe was diligent in communicating a variety of coverages and followed through with my questions and concerns in a timely manner. If you’re looking for a professional, dependable, expert insurance executive who provides a personal touch, Blythe Oade is this individual."
We responded:
"Thank you for the great review Jeff! I know that Blythe is happy to assist your family with all of your insurance needs. Take care."
Stacey Marecek
April 13, 2023
5
out of
5
rating by Stacey Marecek
"Kelly Barton at State Farm made setting up my new insurance policy such a great experience as I felt so stressed about all the transferring and getting back with State Farm for all of our policies and was overwhelmed when I called. I’m so relieved and she made it super easy for me and I feel so grateful I got her and the stress turned to excitement to work with her and Steve VanElls State Farm In St Johns! I’d highly recommend her!"
We responded:
"Thank you Stacey!"
jd Davis
April 6, 2023
5
out of
5
rating by jd Davis
"Kellie Barton help get a lot better price. I was paying almost double with old insurance and this makes it much better knowing I'm paying less."
Lee Lee
March 16, 2023
1
out of
5
rating by Lee Lee
"All the reviews are done immediately after getting insurance, no wonder they are good. Try and file a claim and you'll need a lawyer. Steve VanElls will do everything possible so you can't make a claim."
We responded:
"Hello Lee Lee, I checked our records and don't see that you've ever been a customer of our agency or that we've ever contacted you in any way. If you have a specific question, my team and I would be happy to try and assist you. If you need to file a State Farm Claim you have several options. You can call 800-SFClaim, go online to StateFarm.com or even file a claim from the State Farm app on your mobile device. Our State Farm Claims team makes all the decisions on claims not the Agent or the Agent's office. At the Agent's office our role in a claim is to help provide you with basic information such as your policy number, deductibles and instructions on how to file a claim. We can also assist with communication between State Farm Claims and the customer. "
Dan
March 15, 2023
1
out of
5
rating by Dan
"Was quoted insurance and took it, a week later they raised my rates. Not a way to keep customers. Kellie Barton was the agent."
We responded:
"Thank you for your feedback. When an agency submits a customer's application for insurance, that application must be reviewed by an Underwriter. An insurance underwriter can give 4 different possible outcomes for that application before it becomes a policy. Option 1, everything is issued exactly as the salesperson submitted the application (this is what every salesperson in every insurance agency in America wants to see happen every single time). Option 2, the policy has less risk than originally believed and the policy will be issued for a lower premium than what the application was submitted at. Option 3, the risk is greater, and the policy can be issued for a higher premium that what the application was submitted at. Option 4, the risk is too great and the application for a policy was denied by the Underwriter. Thank you for your time and I wish you well. "
Jared Moore
March 8, 2023
5
out of
5
rating by Jared Moore
"I had a very quick and pleasant experience working with Matt Brooks. He was very personable and worked super well with me on my insurance."
We responded:
"Jared, it's great to hear that Matt was able to assist you with the Antique Classic policy today. Thank you for the great review."
terri fisher
March 7, 2023
5
out of
5
rating by terri fisher
"I am so elated and impressed with working with Vanessa Wenlick at State Farm for her assistance in getting me such great rates, for not only for my car insurance, but for my life and renter's insurance as well! She saved me well over a hundred dollars! She was so friendly, answered all my questions reasonably, and just made the whole experience effortless on my part! If you are looking for a new agent, look no further, Vanessa is your go- to rep!"
mark feltner
February 14, 2023
5
out of
5
rating by mark feltner
"Kellie made it easy to switch and I saved some money."
We responded:
"Thank you Mark! Kellie does an excellent job of making the insurance part as smooth and easy as possible. "
Lindsey Flemming
February 2, 2023
5
out of
5
rating by Lindsey Flemming
"We have been working with Matt Brooks as our agent and he never lets us down! He's very personable, responds in a timely manner, extremely helpful and explains things thoroughly! He's truly the best in customer service all around."